1. These are the terms and conditions of the Garden Lovers Club programme (the “programme”), a reward programme of Flower Power Pty Ltd, ACN 000 557 460 (“Flower Power”). The Programme is designed for general consumers in Australia who are frequent customers of Flower Power Garden Centres, either in-store or at flowerpower.com.au.
2. Upon joining the Garden Lovers Club in-store or online, you will become a member of the Programme (a “Member”) and these Conditions will govern your Membership. We recommend that you read them carefully.
3. Flower Power may, at any time, without notice or providing any reason:
a. Change these Conditions;
b. Change, suspend or terminate the Programme. In the event that the Programme, or the provision of any benefit under the Programme, is contrary to any legislative requirement, government direction or court order, Flower Power will have no obligation to continue with the Programme or to provide the benefit.
4. Flower Power may use agents and contractors to carry out all or any part of the Programme on its behalf.
5. Flower Power has taken, and will continue to take, all reasonable care to ensure that information in connection with the Programme is accurate, but does not accept liability for errors or omissions.
6. Any notice under these conditions is deemed to have been given by Flower Power to a Member if published on Flower Power’s website.
PRIVACY
7. The personal information provided by Garden Lovers Club members to Flower Power is confidential. It will be kept private and will not be released by Flower Power for any purposes other than the Programme.
8. Flower Power’s use of Member information is governed by their Privacy Policy, which may be found here.
COMMUNICATION
9. As a condition of joining the Garden Lovers Club, Members consent to receiving email and SMS marketing messages from Flower Power. Members may unsubscribe or opt out at any time by using the methods outlined in any email or SMS received from us, or otherwise by contacting gardenlovers@flowerpower.com.au.
PARTICIPATION
10. Flower Power reserves the right to cancel any member’s membership of the Programme if, in Flower Power’s judgement, the Member has in any way contravened these terms and conditions, the Member ceases to meet the membership requirements for the Programme as outlined, or for any other reason at Flower Power’s discretion. Flower Power reserves the right to cancel a Membership if it remains inactive (ie. the Membership is not used for any Flower Power transactions) for three years. When a Membership is cancelled, all accumulated Reward Points are also cancelled.
11. Flower Power may, at its discretion, add, remove or change Membership joining fees (with fees being paid as monetary amounts).
12. The Garden Lovers Club card remains the property of Flower Power and can only be used when making purchases from authorised Flower Power Garden Centres or online at flowerpower.com.au.
13. Subject to the terms hereof, Reward Vouchers will only be issued to Members who have provided a valid email address. This requirement is subject to exceptions at Flower Power’s absolute discretion.
14. To qualify for Reward Points or Vouchers, the Garden Lovers Club card, Membership Number, registered email address or associated mobile number must be provided at the register when purchases are made in-store at a Flower Power Garden Centre, or Members must log in using their registered email address when transacting online at www.flowerpower.com.au. Transactions without either the Garden Lovers Club card, Membership Number, registered email address or associated mobile phone number cannot be recorded and therefore will not accumulate Reward Points. The Member accepts these Terms and Conditions alongside any rules or policies that may be adopted from time to time.
15. Reward Vouchers cannot be redeemed to purchase any of the following:
a. Goods or services sold by tenant businesses operated within Flower Power Garden Centres, including cafes and restaurants;
b. Services provided by Flower Power’s Garden Care Franchisees or Garden Service Operators;
c. Flower Power products sold via third-party marketplaces and other retailers, including but not limited to Lasoo;
d. Flower Power gift cards.
16. Change cannot be given against Reward Vouchers.
17. Reward Vouchers are not redeemable for cash or transferable.
18. New Garden Lovers Club Memberships are cardless. Existing members who have been issued a Garden Lovers Club Card may continue to use their membership card at point of sale. Flower Power reserves the right to decline issue, withdraw the card or alter its condition at any time, or terminate the Garden Lovers Club card facility at any time without notice.
19. It is the responsibility of the Member to notify Flower Power of any change of address or personal details.
20. If your Garden Lovers Club Card is lost or stolen, a new card will not be issued. You may continue using your Garden Lovers Club account by providing your Membership Number, associated email address or mobile number at point of sale, or by logging in with your associated email address online.
21. In the event of any query, a Member’s receipt will be required as evidence of purchase. Flower Power’s decision in the event of any dispute is final and binding.
22. A member’s Garden Lovers Club Membership and any unredeemed accrued benefits (including but not limited to Reward Points and Reward Vouchers) are not transferable, and must be used by the Member to whom the Reward Points are issued.
23. The Garden Lovers Club Membership cannot be used in conjunction with any other offer or promotion unless stipulated by Flower Power.
24. The Garden Lovers Club card is not a credit payment.
REWARD POINTS
25. Membership Reward Points (“Points”) are awarded to a Member upon purchasing a wide range of goods and services at Flower Power.
26. Reward Points are awarded based on the value of the purchase made, excluding GST. Select items are excluded from points and double points offer. Ask in-store for details. Points cannot be redeemed on the purchase in which the points were earned.
27. Where single Reward Points are applicable, they will be awarded on the basis of 1 Reward Point per $1.10 spent (including GST).
28. Where double Reward Points are applicable, they will be awarded on the basis of 2 Reward Points per $1.10 spent (including GST).
29. When a Reward Voucher is redeemed, Reward Points will not be accrued for the portion of the sale paid for with the Reward Voucher.
30. Reward Points will not be awarded for any transaction facilitated through another retailer or a third-party marketplace, including but not limited to Lasoo.
31. Members can check their current Points and Voucher balance by logging in at flowerpower.com.au using their registered email address.
REWARD VOUCHERS
32. A Reward Voucher is a single-use “voucher” redeemed for accrued Reward Points.
33. Change cannot be given against Reward Vouchers.
34. Reward Vouchers are not convertible to cash or transferable.
35. Reward Vouchers cannot be redeemed to purchase any of the following:
e. Goods or services sold by tenant businesses operated within Flower Power Garden Centres, including cafes and restaurants;
f. Services provided by Flower Power’s Garden Care Franchisees or Preferred Service Operators;
g. Flower Power products sold via third-party marketplaces and other retailers, including but not limited to Lasoo;
h. Flower Power gift cards.
36. To be issued a Reward Voucher, Members must have accrued the required number of Reward Points on their Garden Lovers Club membership. The minimum requirement for a $5 Reward Voucher is 100 points.
37. Reward Vouchers are issued in increments of $5 only.
38. Flower Power may at any time, without prior notice to members, alter the number of Reward Points required to obtain a Reward Voucher, or impose additional restrictions on Reward Vouchers or the conditions of obtaining them.
39. All Reward Vouchers awarded will expire 3 months after the day on which the Reward Voucher was issued. Reward Vouchers may be redeemed from the day after they are issued.
40. To redeem a Reward Voucher in-store, Members must either present the printed voucher at the register in-store or request that the register operator checks their Membership for available Reward Vouchers.
41. To redeem a Reward Voucher as part of an online transaction at www.flowerpower.com.au, Members must log in using the email address registered under their Membership and apply their Total Available Reward Voucher Balance (that is, the accumulated value of all current vouchers on their account) to the transaction at checkout. Total Reward Voucher Balances cannot be split in online transactions and no change is offered.
42. To the extent permitted by law, Flower Power for itself and its servants and agents, excludes all liability with respect to death or injury or consequential loss or damage arising from the supply of a Reward Voucher, or from the loss, theft or destruction of a Reward Voucher.
OTHER MEMBER BENEFITS
43. Members receive a range of Benefits as a privilege of joining the Garden Lovers Club.
i. Double Reward Points on a wide range of products every Tuesday, as well as during defined periods throughout the year.
j. Member-exclusive discounts and Points offers each month.
k. Three Shopping Events throughout the year, with member-exclusive discounts and Points offers.
l. A 5% discount at participating in-store cafés.
m. Free trailer hire from any Flower Power Garden Centre, subject to availability and conditions. See in-store for details.
44. Flower Power reserves the right to alter, change or remove the above Member Benefits at any time without notice.
45. To the extent permitted by law, Flower Power for itself and its servants and agents, excludes all liability with respect to death or injury or consequential loss or damage arising from the supply of a Member Benefit, or from the loss, theft or destruction of a Member Benefit.
TAXATION & GST
46. Flower Power accepts no liability in respect of any taxation liability of Members arising from the redemption of Reward Points. Members are responsible for any personal tax treatment of rewards received.
47. Reward Points will be awarded to Members based on the total amount of the purchase excluding GST. This does not include products excluded from the Programme.
Last updated 14 November 2022.
