WE ARE OPEN!
As a family business, the health & safety of both our customers and staff is paramount. We are open for business as usual, but we are also taking precautions to help slow the spread of COVID-19.
WE ARE COVID-SAFE
Flower Power is a registered COVID-Safe Business. We have a COVID safety plan in place and are committed to keeping customers, staff and suppliers safe when they visit any of our 10 garden centres.
Contactless Click and Collect at our Northern Beaches stores
All 10 Flower Power stores remain open for business as usual, but in light of the recent spike in COVID-19 cases within the Northern Beaches community, we’ve made a few changes to the Click and Collect process at our Terrey Hills and Warriewood Garden Centres to help keep the community safe.
To enable you to shop safely for all your home and garden needs, we are now offering a Contactless Click and Collect service at both Terrey Hills and Warriewood via the landscape yard. It’s a simple process – after you add your items to your cart and proceed to the checkout, you need to select “Store Pickup” before entering your details. You’ll then be contacted by one of our staff members who will finalise your order, book in a convenient pick-up time and guide you through the process. Upon arrival at the store, our friendly team will pack your items into your car and arrange payment at a safe distance using a portable EFTPOS terminal.
To help streamline the process as much as possible, we do ask that you select Terrey Hills or Warriewood and place your order online rather than calling the store. Our in-store team will contact you to finalise the order as soon as possible.
Click and Collect at all other stores
If you’re outside of the Northern Beaches but also prefer the convenience of Click & Collect, we do offer this service at all stores. Simply select your local store on the website, add your items to the cart and select “Store Pickup” at the checkout. If you’d like the process to be contactless, please write “Contactless Click and Collect” in the Delivery Instruction box and we’ll accommodate your request. Your selected store will contact you to finalise your order and arrange a pick-up time. When it comes time to collect your order, simply follow the instructions provided by the store.
Our first priority is ensuring the safety of our staff and customers. We are committed to providing a COVID-safe environment in all 10 of our stores, and we ask that when you visit us, you adhere to the following protocol.
- Clean your hands upon entry using the provided hand sanitiser.
- Observe physical distancing at all times when in store by remaining 1.5m away from others at all times, including while queueing.
- Wear a mask at all times when you are in our store, in line with the current NSW Health mandate, unless you have an exemption.
- Practice respiratory hygiene – cover coughs and sneezes with your elbow or a tissue, and dispose of used tissues immediately.
- Pay attention to directional signage and comply with any direction given to you by a Flower Power staff member regarding social distancing.
- Please do not visit if you are feeling unwell, are exhibiting any symptoms of COVID-19, have had any contact with a known case or have otherwise been directed to isolate.
Please note that we also expect our staff to follow these guidelines. We continue to support any staff with any symptoms of COVID-19, who have had contact with a confirmed case or who have otherwise been directed to isolate by NSW Health, to remain at home until they receive medical clearance.
In order to minimise crowding, we have plenty of visible signage and have implemented dedicated in-store Social Distancing Marshals during peak periods. To help further minimise the risk of viral transmission, all benches and amenities are being cleaned and disinfected more regularly, and we’re providing hand sanitiser throughout our stores plus antibacterial trolley and basket wipes at store entrances for your convenience.
For any further information on COVID-19, we encourage you to visit the official NSW Health website.
SHOP FROM HOME
If you’d prefer to avoid entering stores at this time, you can place an online order with your local store for either click and collect or home delivery. It’s really simple – select your local store, choose your items and proceed to the checkout to select your preferred delivery method. One of our friendly team members will be in touch as soon as possible to finalise your order. For a limited time, we’re offering a $25 delivery service within 10km of your nearest Flower Power Garden Centre, 7 days per week.* Click here for full terms and conditions.
FROM OUR FAMILY TO YOURS
We ask that you please look out for those more vulnerable members of the community and treat everyone with kindness. Please support small & family business wherever possible, just like ours. Now more than ever, the family business sector needs the generosity of the community to keep it afloat.
We'd like to take this opportunity to thank you for your support. Stay safe, and we hope to see you in-store soon.