FREQUENTLY ASKED QUESTIONS

Flower Power Garden Centres

What time does Flower Power open?

Our online store is open 24/7. Click here for information on how to shop online.

Our 10 Sydney Garden Centres are open 7 days a week. Store trading hours vary from store to store and season to season. Click here for up-to-date opening hours. Most of our Landscape Centres open earlier than stores. Visit your local store page to check Landscape Centre hours.

What is the phone number for my local store?

Click here for a full list of our 10 Sydney Garden Centres and their contact details.

Does Flower Power have an online store?

Yes! Flower Power now offers online shopping for both Delivery and Click & Collect. Shop over 10,000 products from Sydney’s widest range of plants, pots, homewares, furniture and more at the click of a button, or visit your local Flower Power Garden Centre for the full range.

Does Flower Power sell bulk landscaping products?

Yes! We have a huge range of bulk product like soils and mixes, sands, mulches and pebbles. You can drive through our handy landscaping yards and load bulk products straight into your truck (except at our Mascot store where bulk bags are available), or we’ll deliver them for you. We deliver bulk products 7 days a week, anywhere in the Sydney Metropolitan area. Click here to view the range online, or see more in-store.

If you’re a member of our Garden Lovers Club, you’ll also enjoy FREE trailer hire, so you can get your bulk landscaping goods and other heavy items home without waiting for delivery. Conditions apply.

Does Flower Power sell outdoor furniture?

We sure do – we’ve got outdoor furniture to suit every garden, patio, balcony or courtyard. You can shop our range in-store or online here.

What's the best way to recycle my plastic Flower Power pots?

Plastic nursery pots are a great thing to have lying around, but if you've accumulated more than you need, we have pot recycling drop-off points at all 10 of our Sydney garden centres.

Is Flower Power dog-friendly?

Yes! Your furry friends are welcome to shop with you. All we ask is that as a responsible pet owner, you keep them leashed and pick up after them. Unfortunately if your pet causes any damage or breakage to our stock, you will need to pay for the damage.

Does Flower Power provide a garden maintenance or garden design service?

At Flower Power we provide a range of services to help you achieve your dream garden. Click here for a full list of our garden services including landscape construction, garden design and garden maintenance.

I need garden advice. Where do I go?

They call us 'The Garden People' for a reason – we’ve got all the info you need for a thriving Sydney garden! If you need ideas on what to do in the garden this month, click here to visit our Garden Diary. We’ve also got over 400 articles in our advice section, full of expert knowledge and problem-solving know-how which will help you achieve the best possible results. 

Don’t forget, we have friendly, qualified horticulturists in all 10 of our garden centres who can provide expert advice tailored to your situation, too! Have a chat with them next time you’re in-store and they’ll help solve your pest woes, find the right plants to suit your garden or let you in on their secrets to perfect plant growth.

Online Shopping, Click & Collect and Delivery

Can I buy a Flower Power Gift Card online?

Of course! We offer both physical and eGift Cards for online purchase – just click here.

I'm trying to buy plants online. Why is there a letter next to the pot size on the drop-down menu, and what does it mean?

In order to provide our customers with the best possible plants, we grow 80% of them ourselves in our specialist growing nursery (“Homegrown”), and supplement our range with top-quality plants from a range of independent growers across Australia. Where you see an A, B, C or any other letter next to the pot size of a particular plant, this indicates that the stock has been grown by different suppliers, and is priced accordingly.

Does Flower Power deliver?

Yes! Flower Power delivers 7 days a week in the Sydney Metropolitan area and Monday to Friday outside of this area. Some products are not available for delivery outside of Sydney Metro. Click here for more info on our delivery service.

Please note that we are unable to deliver to PO Boxes or Parcel Lockers.

I live outside of Sydney. Can you deliver plants to me?

Our fleet of Flower Power trucks can deliver plants to any Sydney Metro address, plus the regular delivery locations listed on our delivery page. We’re working on it, but at this stage we’re unable to deliver plants outside of greater Sydney.

My home address can be tricky to access. Can you deliver to me?

Yes! Our truck fleet can deliver to any Sydney Metro home, and couriers to any Australian physical address. If your site has access issues, please contact your local store to discuss access and organise delivery.

What does home delivery cost?

This depends on a number of factors including the type of products purchased, your delivery location, the type of truck needed for your order and the number of team members needed to help unload it. 

For online orders, delivery charges are calculated automatically at checkout.

How long will my order take?

You’ll receive an order confirmation email within moments of completing your transaction. Following this, if you require delivery, within 24 hours you’ll receive another email including either a scheduled delivery time (for Flower Power truck deliveries) or tracking information (for courier deliveries). Please note, it may take up to 24 hours for activity to appear on your tracking number. For all Click & Collect orders you’ll receive an email and SMS notification letting you know as soon as your order is ready to be collected.

Can I request a delivery date?

For Flower Power truck deliveries we’ll endeavour to accommodate your preferred delivery date but can’t guarantee availability. For deliveries sent via one of our external courier partners, we are unfortunately not able to select a delivery date.

What if there is nobody home to accept the delivery?

If your delivery is scheduled for a time when you’re not home, click here for more info.

What happens if my delivery is lost, damaged or missing an item?

Click here to find out what to do in this circumstance. If you still can’t find the answer, get in touch with orders@flowerpower.com.au so that we can assist.

Does Flower Power offer Click & Collect?

Yes, we do! For more information on our free Click & Collect service, click here.

Where do I pick up my Click & Collect order in-store?

Once your order's processed, you’ll be notified via email and SMS that it’s ready to pick up at your nominated location. Once you’ve parked in the designated Click & Collect parking spot, you’ll need to send a text message with your order number to the mobile number provided in your order confirmation email, to let us know you’ve arrived. Have your order confirmation email and ID ready to show our staff.

For more info on Click & Collect, click here.

Which payment methods does Flower Power accept?

For online purchases, we accept all credit cards and Garden Lovers Club reward vouchers.

For in-store purchases, we accept all credit cards, eftpos cards, cash and Flower Power Gift Cards alongside Garden Lovers Club reward vouchers.

Can I use Afterpay to shop at Flower Power?

Sorry! We don’t currently offer this payment method online or in-store.

Returns, Exchanges & Refunds

What is your Refunds and Returns policy?

Please click here for details of our Returns and Refunds policy.

How can I return an item?

If you need to return an item, please click here for details.

When will my return be processed?

This depends on the type of return (change of mind, faulty/damaged goods) and the length of time it takes for the goods to be received by us. Once a return has been received by us, it can take up to 14 days to finalise.

Can I return or exchange an item in-store?

Please click here for more info on returns and exchanges.

Garden Lovers Club

How do I become a Garden Lovers Club member?

It couldn’t be easier! Simply click here and fill out the form. It’s free to join, and once you’re a member, you’ll start reaping the rewards! Click here to view all the benefits.

I’m a member, but I’ve never logged in to the website before. How do I log in?

If you signed up as a Garden Lovers Club member in-store and haven't set up an online password for your account, simply click here. Use the same email address you used when you signed up and we will send you an email to create your password.

I’m a member, but the website doesn’t recognise my email address. Help!

Please email gardenlovers@flowerpower.com.au with your contact details so that we can update your membership. 

I accidentally created a new membership, but I’m already a member. Help!

Please email gardenlovers@flowerpower.com.au with your membership details and we can merge your memberships into one.

How do I earn reward vouchers?

For every $1.10 you spend on eligible products you earn 1 point. Once you reach 100 points ($110 spend) you get a $5 reward voucher. Vouchers are issued automatically once your points reach 100 points or more.

On Tuesdays you’ll earn double points. Spend $55 and get a $5 reward voucher. Additionally, each month you’ll earn double points on all purchases from specific item categories. Check out your Garden Lovers Club monthly newsletter or our in-store signage for info on the current double points promotion.

Which products can I earn points on?

You’ll earn single (and sometimes even double) points on most of our items in-store and online, but we do have a few exclusions. You will not receive Garden Lovers Club points on cement products, direct delivery turf, delivery and freight charges, crane truck lift fees, selected blocks and pavers and gift cards. For full details, see our friendly staff in-store.

How do I check my Garden Lovers Club points and reward vouchers?

You can use your reward voucher from the business day after it was issued, and it will remain valid for 3 months from the date of issue. If you’re subscribed to our Garden Lovers Club email or SMS mailing list, you’ll receive reminders when your vouchers are about to expire so you don’t miss out on using them.

How long are Garden Lovers Club reward vouchers valid for?

Simply log in to your account here to check your points and vouchers. Please note, if you’ve never logged in online before, you’ll need to enter the email address associated with your Garden Lovers Club account (that is, the one you signed up with!) and click the “Forgot your password or haven’t logged in before? Click here” prompt to set a new password. 

How do I update my details?

Easy! Simply log in here to access your member profile and update your details. If you’ve never logged in online before, you’ll need to enter the email address associated with your account and click the “Forgot your password or haven’t logged in before? Click here” prompt to set a new password.

Trade Customers

Do you offer discounts for tradespeople?

Yes! Our Trade Card program offers fantastic discounts to registered tradespeople. Our tradies will always receive our best price, so where a Garden Lovers Club promotion offers a better price than your general trade discount, you’ll get the Garden Lovers Club price.

How do I apply to join the Trade Card program?

It couldn’t be easier! Simply click here to fill out the form. Our administration team will assess your application and be in contact once you’re approved. You’ll then receive a Trade Card plus all the info you need on how the program works.

How do I log in to my Trade Card member account?

Click here to log in using the email address you signed up with and your password. If you’ve forgotten your password or have never logged in before, select this option (it appears just below the password box) to reset your password.

Will I see trade prices when I browse or order online?

Unfortunately at this stage we are unable to display discounted trade prices in our online store. We are working on it and hope to offer online shopping for Trade Card members in the near future.

Can I order online from your wholesale nursery?

While our Trade Card members are welcome to order direct from our wholesale nursery, we’re not able to accommodate this online. Please continue to contact our Trade team who will be more than happy to assist.

Careers at Flower Power

I want to work at Flower Power. How can I apply?

We’re always looking for enthusiastic garden people to join the Flower Power team. Click here to see our current vacancies.

I’m interested in starting a Flower Power Garden Care franchise. How do I find more info?

Click here to learn more about becoming a Flower Power Garden Care Franchisee.